Edgewater, Deale, Owings, Pasadena And Rockville Auto Repair

2

I've been to Nealy's twice as I wanted to support a local business. Both times my truck had been diagnosed by Nissan so this was a comparison. The first quote I received was higher than the dealership (over $2000 compared to $1700). The second time Nealy's would not give me an estimate or even a ballpark (to replace spark plugs, valve covers, and gaskets), as 'too much could go wrong' - even when I said that any overage for the unexpected was acceptable. And mind, this is an estimate, not a quote. They just had to get a $65 diagnosis and part of a workday to get an estimate. Who has time and money to do that? Well three other shops DID give me quotes, and I'm going with one of them.

Casey, we are sorry that your experience with us did not meet your expectations. Your investment with us includes guaranteed 3 year, 36,000 mile warranty coverage and top of the line work performed by ASE master certified technicians. The reason we hesitate to deliver estimates over the phone is because we would rather inform you of what our technicians see and the inspections they report to us: They might report on things that you do or don't need that could be different from what other technicians have reported. We would do you a disservice if we gave you prices without being completely positive on our end that those investment costs cover exactly what you need. The $65 investment in our inspection is to cover the time that our certified technician needs to give us a report we can stand behind, in the event that we do not complete repairs. If there is anything we can do to serve you with this in mind, we would really appreciate the opportunity to do that!

- Edgewater
5

We really appreciate our five stars, Paul, thank you! We were happy to replace the alternator in your 2008 Avalon and we look forward to being of service in the future! Our Best, Nealey Auto Service.

- Edgewater
4

Very good service

Thank you very much, Tom, for all our stars! We were happy to repair the fuel system on your 2003 S10 and we look forward to being of future service! Our Best, Nealey Auto Service.

- Edgewater
5

Thank you so much, Pam, for all our stars! We were happy to perform maintenance for your 2013 Crosstour and we look forward to serving you again. Our Best, Nealey Auto Service.

- Edgewater
5

Thank you, Christine, for our great review! We were happy to replace the brake hoses and tie rod on your 2015 Dodge Dart SXT. We are ready to help with your future services! Our Best, Nealey Auto Service.

- Edgewater
5

These guys are really professional and did a great job on my Tesla windshield chip. The owner personally did the job and took extra care to make sure the repair was done right and barely noticeable. I would recommend Challenger to all of my State Farm customers for their windshield Repairs.

Jim, we are pleased we could offer you the best quality work on your windshield and top notch customer service. Thank you for your future recommendations. It’s much appreciated.

- Pasadena
5

Great service and communication. Email with inspection report which also included pictures was excellent. They made sure I understood all the work required before they began and took the time to listen to my concerns. They even clean the car before they return it to you. Highly recommend this shop!

Thank you so much for our awesome review, Joan! We will always strive to keep you informed about every step of the process. Listening to your concerns is a big part of our job. We were happy to replace the water pump and perform maintenance services on your 2011 Jeep Grand Cherokee and we look forward to being of future service! Our Best, Nealey Auto Service.

- Edgewater
5

A great job as usual and on time.

Thank you for our five stars, Duke! We were happy to get your Audi's oil changed and we look forward to serving you again. Our Best, Nealey Auto Service.

- Edgewater
5

These guys know cars and care about people. When you need work done you couldn't ask for more.

Thank you so much, Dorothea! We are honored that you rate us as the best, it's what we strive for! It was our pleasure to get your 2012 Turbo Beetle back to ship shape. We look forward to serving you again in the future! Our Best, Nealey Auto Service.

- Edgewater
5

We highly recommend Nealey. What a fantastic addition to the neighborhood. Honest, friendly, affordable and knowledgeable. We’ve used them multiple times and will continue to do so.

Nealey Auto Service is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edgewater (410) 443-0186, Deale (410) 867-7998, Owings (410) 257-6575, Pasadena (410) 439-8900, Rockville (240) 386-8617 if you have any issues in accessing any area of our website.