Edgewater, Deale and Owings Auto Repair

Edgewater Location
74 Mayo Road, Edgewater, MD 21037
Mon - Fri: 7:30 AM - 5:30 PM
Deale Location
5891 Deale Churchton Rd., Deale, MD 20751
Mon - Fri: 7:30 AM - 5:30 PM
Twin Beach Car Care
8802 Donalds Way, Owings, MD 20736
Mon - Fri: 7:30 AM - 5:30 PM
5

Had an issue but when voiced the complaint, was actually contacted by mgmt and resolved, pleasantly surprised by that and changed a negative to a positive, much appreciated.

5

Full synthetic oil change for less than 1/2 what I used to pay with former owner is a win!

1

We really liked this place (prices were fair and good customer service), however, my wife took her vehicle in for an oil change. While there somebody accidentally punctured the leather in the driver's seat. Immediately after my wife saw the problem, reported it to the shop and they said that it couldn't have been them. My wife informed them that prior to drop-off there wasn't a hole in the leather...but after the drop off there was. The lady at the counter said that she would speak to the manager and follow up with us the next week. Needless to say, that never happened and we're still waiting for the phone call. Unfortunately we won't be recommending this business, nor will we be returning. If you're the business owner, please give us a call (you said you have my wife's number).

5

Work was really good communication was better. Thank you

5

Fast and professional. Plenty of mechanics on hand.

3

5

My first experience was wonderful. The staff was polite and answered all of my questions. My car was ready when they promised it would be. I will use Nealy's Auto Service again.

5

My first visit since the sale to Nealey's. I'm impressed. Long story, but the man on the desk very kindly solved a potentially huge problem for me, and he did it fast and didn't even charge me. To me, this shows professional competence and efficiency, and also honesty and kindness.

Welcome to the Nealey Family, Dorita! We're so glad you had a great experience with us and happy to have taken care of your issue with your Toyota. We look forward to seeing you at your next visit with us! The Nealey Team

- Twin Beach Car Care
3

The quality of service and friendliness for everyone I came across there was top tier. I wasn't pressured into anything and the whole experience was quick and painless. I'm ready to schedule a few things in the future through Nealey Auto Service. To add to my review after more work was performed it seems Nealey will bend you over a barrel and charge as much as they can. The quality was fine but after a discussion about a simple bolt on loaded strut they want to come back and charge an extra $300+ for a "lifted suspension" when in reality there is zero extra work performed to install the loaded strut vs a factory strut. I should've done the work myself and drove it to another shop for a simple alignment.

Hey John, we appreciate the great review! It's so good to hear that our staff exceeded your expectations and look forward to seeing you again at your next visit! The Nealey Team

- Edgewater Location
5

Routine service with oil change, front wheel alignment

Thank you for taking the time to review us! We appreciate it and look forward to being of future service.

- Edgewater Location
Nealey Auto Service is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edgewater Location (410) 443-0186, Deale Location (410) 867-7998, Twin Beach Car Care (410) 257-6575 if you have any issues in accessing any area of our website.