They were really nice and helpful, purchasing my batteries. 2/2/2022 I'm updating my response. I purchased 2 interstate batteries from TBCC I. 9/21. The batteries were never used. When I returned the battery to them Kenny, told me I connected the battery incorrectly and my battery was fried. The older guy that use to own the shop had retired and they weren't going to honor the warranty on the battery, because it was "my fault" per Kenny. I explained the battery has never been connected, and I explained what happened to the battery. Long story short. My battery is fried and I should by a new battery. Well, after hearing this I made some calls and was told to bring the battery to Interstate shop in Glen Burnie. I drove approximately 45-50 minutes only to be told, the battery is fine. Yes sometimes it sparks if the connector is loose. I asked the question again, are you sure the battery is ok. Yes, the battery is fine. Reading 12.8.. only cosmetic issue, If I wanted a new battery he would give me one or replace the lead cap. I opt to replace the cap. So now I have an issue, why according to TBCC my battery was fried and they would not honor the warranty on the battery? Yet Interstate in Glen Burnie told/showed me the reading of the battery. I feel that when you're a female, you truly have to do your homework, if not you will be taken advantage of. It saddens me to write this because I really thought they were genuinely nice and honest people. I'm glad I took that ride to Glen Burnie and I'm glad I know the truth. If you have nothing else in life, have integrity. I won't be returning to this shop and nor will I be referring anyone else there. I support my Calvert business, but this is the 2nd time, I've been told misleading information and lied to. Both times were auto related. I thought we were better than this in Calvert.
Twanda, we are very sorry you felt this way about your experience with us! It is true that, as the business changed ownership, we assume the business moving forward, and this does mean that former liability would remain with former ownership. When you were previously told that the battery was unusable, this advisement came from former ownership. Kenny had followed up with you under the assumption that this statement was correct and we as a company apologize for this communication breakdown. Kevin, who had initially advised you of this, is no longer with the company. We are devoted to treating everyone as equals and we are very sorry to know that you feel taken advantage of as a woman: this goes against our core purpose of helping people by inspiring values. We would really like the opportunity to show you honesty and transparency. If we could have a chance to salvage the relationship it would be our pleasure to help you!
- Owings