I see there’s many great reviews. Unfortunately, they tried to rip me off. My hopes is to caution their clients, and save them from being taken advantage of and/or coaxed to spending a lot of money for unnecessary work. Went in for a **$60 oil change** and likely brakes for my well cared for Ford F-150, ***walked out with a $3,500.00+ REPAIR BILL!!!*** I Immediately took it to Mr. Tire for a second opinion, ****Confirmed Nealy Auto Services tried to price gouge me $2,000+ in repairs for perfectly working parts!***** IN SHORT, I DROPPED MY Ford F-150 off FOR A OIL CHANGE & INQUIRED THEN TO LOOK AT A NOISE, LIKELY NY FRONT BRAKE. MY TRUCK IS WELL MAINTAINED, IS LIFTED, WITH OVERSIZED OFF ROAD TIRES, & ETC… Nealy's Auto reported; I NEEDED A SUMMARY OF $3500 in repairs. I DECLINED THE SERVICES & DROPPED MY TRUCK OFF @ MR. TIRE & PAID FOR WHAT I NEEDED, SAVING MYSELF $2000+ ! I own a small business and came here, as this is a local small business also. Friendly staff & clean establishment However, know what your vehicle’s needs, or they will take advantage of you and ultimately RIP YOU OFF! Services Nealy’s insisted was absolutely needed for my F-150 included, but not limited to; *new Brake or rotors every wheel, *New Calipers for each wheel, *NEW TIRES all around ( My OVERSIZED OFF ROAD tires have 1”-2” or more of tread! And did Not need to be replaced ) *BOTH Upper AND *Lower ball joints ( Very rare to ever need upper ball joints replacement ), *new battery (This is when I stopped listening to the long list of repairs ) *Alignment, *New shock absorbers ( Because they, “ couldn’t see them well”!.) and the paperwork goes on… . I Declined everything that they didn’t already complete. *paid $158 for Just an oil change & for them to basically tell me I need a new truck! * I immediately left and dropped my truck off at Mr. Tire for a second opinion! EVERYTHING LOOKED GOOD, INCLUDING BALL JOINTS!!! BESIDES NEEDING NEW BRAKES PADS ONLY, with the exception of needing to replace the 1 front Rotor** Which WAS THE CAUSE OF THE SOUND I WANTED DIAGNOSED TO BEGIN WITH** End result: NEALEY AUTO SERVICE, was hoping I didn’t know any better, to shell out $3500.00 for a SIGNIFICANT amount of unnecessary work. If they preyed on me, they will absolutely prey on others that come there, without a doubt! ***Getting that second opinion SAVED me in excess of $2000*** I will upload the paperwork to this review, as that speaks for itself! I feel terrible about all the people being gouged with services they don’t know they don’t need. There isn’t anything wrong with up-selling. Moreover, there is a limit where it becomes ripping people off! I wouldn’t recommend going to Nealy’s auto Unless* you know exactly what services you need and have a good knowledge of cars,` to not be coaxed into un-necessary services. It seems the work they performed was good. I don’t mind paying more money, for quality service. But that’s not what happened with my situation. Lastly, I’d be remised if I didn’t mention a conversation at the other shop., You know the situation is getting bad when you tell the story to the mechanic, about how bad another place tried to rip you off, and the clerk says, “Let me guess, Nealy’s?”. Without you ever saying their name first. I was shocked, as there are many Auto shops in the area. To be fair, when I asked how he guessed that. the clerk did say, “ We have been told by other clients similar stories lately”. My conclusion, with so many good reviews, maybe it’s a staffing situation where they get commission or don’t value moral ethics and need to be trained better. Bottom line is, I have documented, Nealy's Auto absolutely price gouging! If you go there, and have any doubts, get a 2nd opinion. I can surely say, they will upsell you to the max, as if you brought in your car from the junkyard. Good luck!
Marcus, we're very sorry about your experience and we would really like the opportunity to follow up with you to talk about your visit and our findings. If you would, please call us at 410-443-0186 or email us at [email protected] so we can touch base. Thank you! Nealey Auto Service.
- Edgewater Location