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5

Evidence abounds that everyone here is committed to excellent customer care and service. Nealey Auto Service is singular and distinct in a crowded field. I’ll be returning, and telling my friends about Nealey.

Thank you so much for our awesome review, John! We are absolutely committed to the highest standard of customer service and we're honored you feel that way about us. We were happy to change the wheels and tires on your 2005 Scion xB and we look forward to serving you again! Our Best, Nealey Auto Service.

- Nealey Auto Service
5

Best service center in the area! Great customer service by Kenny, trustworthy and quality work! I come here from VA because I know they do great work!

Thanks so much, TJ! We're glad you've had great experiences with us. We look forward to being of service in the future!

- Nealey Auto Service
5

Quick, transparent, & honest. Couldn’t ask for much more.

Kyle, thank you very much for our great review! Transparency is something we always strive for, it's an honor to know you feel that way about us. We were happy to replace the rear brakes and two tires on your 2014 Ford Escape and we look forward to continuing the relationship! Our Best, Nealey Auto Service.

- Nealey Auto Service
5

Had a very simple problem , i.e. changing the battery in my key fob. The service is always friendly and the matter was taken care of in a matter of minutes.

5

Got an oil change here . Good place to use , local resident owns it and very friendly and they do quality work .

5

Fast and friendly and definitely less costly than the dealership!

We really appreciate our great review, Marci! We strive to treat you how we want to be treated, so we're glad your experience was friendly. We were happy to change the oil and perform the four-wheel alignment on your 2018 Kia Sedona and we look forward to serving in the future! Our Best, Nealey Auto Service.

- Nealey Auto Service
5

Top of the line customer experience!! Thank you!!

Thank you so much, Jodi! We're honored that we're top of the line, that's what we strive for! We were happy to replace the tire on your 2014 Dodge Charger and we look forward to serving you in the future. Our Best, Nealey Auto Service.

- Nealey Auto Service
5

Knowledgeable, friendly and dependable service.

Thank you very much, Brenda! We always strive to be all three of those things and we're honored you see them here. We were happy to replace the battery in your 2015 Ford Edge and we look forward to serving you in the future. Our Best, Nealey Auto Service.

- Nealey Auto Service
2

I've been to Nealy's twice as I wanted to support a local business. Both times my truck had been diagnosed by Nissan so this was a comparison. The first quote I received was higher than the dealership (over $2000 compared to $1700). The second time Nealy's would not give me an estimate or even a ballpark (to replace spark plugs, valve covers, and gaskets), as 'too much could go wrong' - even when I said that any overage for the unexpected was acceptable. And mind, this is an estimate, not a quote. They just had to get a $65 diagnosis and part of a workday to get an estimate. Who has time and money to do that? Well three other shops DID give me quotes, and I'm going with one of them. Edit to respond: Obviously when your wrote your response you didn't respond to my needs as a customer. *Every other shop* I called gave me an estimate, including parts (of various qualities), estimated work hours and labor cost. Your method discourages cost comparison, which is the KEY for me to ensure that I'm getting the best price for the service (not necessarily the cheapest, either). That is the point. If I have to pay every shop to diagnose the same issue, I would spend over $200 just to get two or three quotes, which isn't cost effective. In order to reasonably compare shops for the same work, one MUST get estimates over the phone. Overall, making cost comparison difficult keeps customers ignorant of what other businesses charge and encourages up-charging. Having warranties & ASE master certified technicians is good to mention, but other shops have them also. Your shop IS noted in many reviews as being particularly expensive. My requirement was to compare prices and select the shop that is right for me and my vehicle. And I didn't get that from your shop.

Casey, we are sorry that your experience with us did not meet your expectations. Your investment with us includes guaranteed 3 year, 36,000 mile warranty coverage and top of the line work performed by ASE master certified technicians. The reason we hesitate to deliver estimates over the phone is because we would rather inform you of what our technicians see and the inspections they report to us: They might report on things that you do or don't need that could be different from what other technicians have reported. We would do you a disservice if we gave you prices without being completely positive on our end that those investment costs cover exactly what you need. The $65 investment in our inspection is to cover the time that our certified technician needs to give us a report we can stand behind, in the event that we do not complete repairs. If there is anything we can do to serve you with this in mind, we would really appreciate the opportunity to do that!

- Nealey Auto Service
5

Great service treat you like your a friend. Took care of all my problems. 2nd time there. 1st time same thing great work. 1st class service.

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