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5

This place ia amazing. I love supporting local business and this is one I will be returning too. Took my 2005 van in for oil change ans they looked it over and made suggestions of maintenance needed, but we're in no way pushing about it. Keep up the amazing service!!!!

We're honored that you think we're amazing, Kellie, thank you! We really appreciate your patronage, it means a lot. We were happy to change the oil on your 2005 Town & Country and we look forward to serving you again. Our Best, Nealey Auto Service.

- Nealey Auto Service
2

I've been to Nealy's twice as I wanted to support a local business. Both times my truck had been diagnosed by Nissan so this was a comparison. The first quote I received was higher than the dealership (over $2000 compared to $1700). The second time Nealy's would not give me an estimate or even a ballpark (to replace spark plugs, valve covers, and gaskets), as 'too much could go wrong' - even when I said that any overage for the unexpected was acceptable. And mind, this is an estimate, not a quote. They just had to get a $65 diagnosis and part of a workday to get an estimate. Who has time and money to do that? Well three other shops DID give me quotes, and I'm going with one of them.

Casey, we are sorry that your experience with us did not meet your expectations. Your investment with us includes guaranteed 3 year, 36,000 mile warranty coverage and top of the line work performed by ASE master certified technicians. The reason we hesitate to deliver estimates over the phone is because we would rather inform you of what our technicians see and the inspections they report to us: They might report on things that you do or don't need that could be different from what other technicians have reported. We would do you a disservice if we gave you prices without being completely positive on our end that those investment costs cover exactly what you need. The $65 investment in our inspection is to cover the time that our certified technician needs to give us a report we can stand behind, in the event that we do not complete repairs. If there is anything we can do to serve you with this in mind, we would really appreciate the opportunity to do that!

- Nealey Auto Service
4

Very good service

Thank you very much, Tom, for all our stars! We were happy to repair the fuel system on your 2003 S10 and we look forward to being of future service! Our Best, Nealey Auto Service.

- Nealey Auto Service
5

Great service and communication. Email with inspection report which also included pictures was excellent. They made sure I understood all the work required before they began and took the time to listen to my concerns. They even clean the car before they return it to you. Highly recommend this shop!

Thank you so much for our awesome review, Joan! We will always strive to keep you informed about every step of the process. Listening to your concerns is a big part of our job. We were happy to replace the water pump and perform maintenance services on your 2011 Jeep Grand Cherokee and we look forward to being of future service! Our Best, Nealey Auto Service.

- Nealey Auto Service
5

A great job as usual and on time.

Thank you for our five stars, Duke! We were happy to get your Audi's oil changed and we look forward to serving you again. Our Best, Nealey Auto Service.

- Nealey Auto Service
5

These guys know cars and care about people. When you need work done you couldn't ask for more.

Thank you so much, Dorothea! We are honored that you rate us as the best, it's what we strive for! It was our pleasure to get your 2012 Turbo Beetle back to ship shape. We look forward to serving you again in the future! Our Best, Nealey Auto Service.

- Nealey Auto Service
5

We highly recommend Nealey. What a fantastic addition to the neighborhood. Honest, friendly, affordable and knowledgeable. We’ve used them multiple times and will continue to do so.

5

Love Nealey! Went for an oil change and while waiting they emailed me a few other things that needed to be fixed, cabin air filter change and break fluid change, they gave the option of waiting on the other things, but I had them fix everything up while I was there. Hardly even noticed the little bit of extra time it. Love the vacuum of the interior and a really nice touch with the Valentine's chocolate left in the cup holder. Made my day! Keep up the great work!

Thank you so much, Krista, for our amazing review! It's always a relief knowing your vehicle is safe and sound - we just want to help you keep it that way! We were happy to work on your 2018 Hyundai Elantra and we look forward to future service! Our Best, Nealey Auto Service.

- Nealey Auto Service
5

Great service! Great people!!!

Thank you for your kind review, Leth! We were happy to perform the Maryland State Inspection on your 2017 Tiguan and we look forward to being of future service! Our Best, Nealey Auto Service.

- Nealey Auto Service
5

Great service. Honest people!

Thank you so much for our great review! We always strive to be transparent because that's how we want to be treated. We look forward to being of service to you in the future! Our Best, Nealey Auto Service.

- Nealey Auto Service
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