I brought my 2017 Santa Fe in for a normal oil change. Upon completion I was told I needed both front and rear brake pads and rotors as they were almost down to bare metal. Cost was $603.43 for the front pads and rotors and $739.83 for rear pads and rotors. I was somewhat skeptical as the car only had 57000 miles on it and I had had no problems such as squealing brakes or shuddering of the pedal, so I took it to another auto shop and asked them to check my brakes. They told me my front rakes had some wear (called it "half life") and the rear brakes were fine. And of course there was absolutely nothing wrong with the rotors. They were shocked when I told them what Nealey had recommended. Also I was told by Nealey my air filter was very dirty and had to be replaced, so when I got home I checked it myself. It was still white with very little dirt on it; AND they recommended flushing and replacing all fluids, front and rear differentials, transfer case, etc. Beware!! This is NOTan honest merchant.
Marcia, we're sorry that you felt the way you did about your experience with us. Many of our maintenance recommendations are made based on age and mileage of vehicles based on history or lack of, the fluid exchanges usually being part of that. Air filters are recommended when debris are visible or after 12 months or 12,000 miles. Our records show that two different inspections had marked the brake pads on your vehicle at 5/32 last year, down to 3/32 this year from two different technicians. We will reach out to discuss the issues that you had to get on the same page and understand your communication with our Owings team. Respectfully, the Nealey Auto Group.