Edgewater, Deale, Owings, Pasadena And Rockville Auto Repair

5

We had an awesome experience. They are very professional and sent us a detailed report of the inspection. The shop area is clean and organized. Everything was completed as promised!

Thanks SO much! We appreciate the awesome review and we're glad we were able to be of service. We look forward to continuing the relationship. Best regards...

- Edgewater
5

I hit a pot hole and needed a tire, he suggested buying used to save money- no charge. Very nice. Ok

5

Visiting from Florida and had a couple issues with my Trailblazer. My son recommended this facility and in less then 24hrs I had my vehicle back. Excellent Service!!! Thank you!

5

I have been taking my car to Nealey Auto Service for over a year. Everyone is helpful, knowledgeable, and friendly. They greet you like a neighbor and I appreciate the texts with links to learn more about needed repairs. Most importantly, I trust them. I highly recommend Nealey Auto Service for maintenance and repairs.

Thanks so much Kellie! We are grateful for the excellent review. We are so glad for the trust you have in us and we look forward to being of service in the future. Best regards...

- Edgewater
5

(Republished from my Google review): We used Nealey Auto for the first time on February 1st, we had received a "first time customer" coupon in the mail and knew that we needed some brake work done, so we decided to give it a try. Calling and setting up an appointment was extremely easy, we talked to Scott who was very friendly and accommodating. When we arrived, the first thing I noticed is that it is one of the cleanest auto shops that I have ever seen: not just the shop itself, but also the very nice customer bathroom! The waiting area is a little tight, has about 4 or 5 chairs in the hallway, though there is free WiFi and coffee/water if needed. It is a very short walk to some local coffee and restaurant places if you plan to wait for your car and need a bit more space. While I waited for my car, they do offer drop off/pick up service in the local area while your car is being worked on, a nice perk if needed. The complimentary multi-point inspection was emailed to us and is put in a very nice graphic format for our records, which is always appreciated. We also didn't feel like we were being "upsold" on anything, Scott explained that they recommended replacing power steering fluid, AND had a picture of the fluid. Showing the evidence really helps put my worries about up-selling at ease. They also recommended a new battery, but understood when I declined (I put those in myself, save a few dollars) without any pressure. We definitely plan to come back to Nealey as our local shop for sure going forward: very clean shop, no up-selling pressure, work was all done really well. (And thank you for the free sticker and can coozie!)

Thanks so much, Chris! We appreciate the excellent and extremely thorough review. We're so glad we could be of service and that your first experience went well. We're honored to have earned you as a customer! We look forward to being of service in the future. Thanks again! And best regards...

- Edgewater
5

We used Nealey Auto for the first time on February 1st, we had received a "first time customer" coupon in the mail and knew that we needed some brake work done, so we decided to give it a try. Calling and setting up an appointment was extremely easy, we talked to Scott who was very friendly and accommodating. When we arrived, the first thing I noticed is that it is one of the cleanest auto shops that I have ever seen: not just the shop itself, but also the very nice customer bathroom! The waiting area is a little tight, has about 4 or 5 chairs in the hallway, though there is free WiFi and coffee/water if needed. It is a very short walk to some local coffee and restaurant places if you plan to wait for your car and need a bit more space. While I waited for my car, they do offer drop off/pick up service in the local area while your car is being worked on, a nice perk if needed. The complimentary multi-point inspection was emailed to us and is put in a very nice graphic format for our records, which is always appreciated. We also didn't feel like we were being "upsold" on anything, Scott explained that they recommended replacing power steering fluid, AND had a picture of the fluid. Showing the evidence really helps put my worries about up-selling at ease. They also recommended a new battery, but understood when I declined (I put those in myself, save a few dollars) without any pressure. We definitely plan to come back to Nealey as our local shop for sure going forward: very clean shop, no up-selling pressure, work was all done really well. (And thank you for the free sticker and can coozie!)

Thanks so much, Chris! We appreciate the excellent and extremely thorough review. We're so glad we could be of service and that your first experience went well. We're honored to have earned you as a customer! We look forward to being of service in the future. Thanks again! And best regards...

- Edgewater
4

5

I just used Nealey Auto Service for the first time and LOVE them. They did all necessary work plus washed my car and cleaned the interior!! I live in Arnold, but Nealey is worth the drive. Thank you Nealey Auto Service for a great job!!

Thanks so much for the excellent review! We're so glad we could be of service. We look forward to continuing the relationship! Kindest regards...

- Edgewater
5

Nealey Auto Service was great. They did all the required work plus washed my car and cleaned the interior. Thank you for a great job!!

5

I get all of my repairs on my BMW done here! Fast and quality work!

Nealey Auto Service is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edgewater (410) 443-0186, Deale (410) 867-7998, Owings (410) 257-6575, Pasadena (410) 439-8900, Rockville (240) 386-8617 if you have any issues in accessing any area of our website.