I never, EVER, write reviews! If I'm unhappy with the business in question, I simply do not return. In this day & age, customer service seems to be a thing of the past, people just do not care anymore. However, I was so impressed with the work performed on my Mercedes & especially the customer service from service advisors Kenny & Jeremy, that I had to say something. Very professional, reasonable pricing & extremely helpful AND, when I picked up my car, they fully explained the work performed, gave me a coupon for a free carwash & when i got in my car to leave, found another THANK YOU Card, a complimentary bag of M&M's & a complimentary beer couzy! I felt I had gone back in time to a time where businesses used to appreciate your business & fought hard to keep it! These are the businesses I look for & even though I'm moving to the Eastern shore...I WILL BE BACK!! Good Job Guys & keep up the good work!!! G.B. West River, Md.

Wonderful crew, responsive and very ethical!

Always a pleasure speaking with the team at Nealey's. They are polite, friendly and explain thoroughly what work needs to be done. Great experience.

Great customer service!!

Beyond 5 star customer service 5 star… couldn’t ask for any better professional service …. Referred to my company to use your services

Went to this place for the first time after residing in Shady Side now for almost 2 years, and I have never had such an incredible experience with an auto service center. I had an emergency situation occur and was not able to drive my vehicle and with being a single parent with a full time job I needed some help ASAP. After calling multiple different places it was Nealey’s who was able to look at my vehicle the same day and give me a diagnosis within hours. I had the pleasure of working with Charles and Devin and they were respectful, courteous and very professional. I will definitely be going back for all of my future vehicle services!!