Edgewater, Deale, Owings And Pasadena Auto Repair

5

I followed Eric Rolens to Nealey’s. Great communication and service!

Thanks for the great review! Happy to know that Eric has created a raving fan of Nealey Auto! Stay warm, The Nealey Team

- Deale
5

I absolutely Love NEALEY’s Auto. We dropped one car off on Wednesday, pick that car up and left the other car. They did everything we asked and had both cars back in a very timely manner. Nealey Auto you guys rock. Oh yeah, they left little sweet treats.

Thank you so much for the great review! We're glad we could service both of your vehicles quickly and get you back on the road! Stay warm, The Nealey Team

- Edgewater
5

Thank you for the 5 star review! Happy we could perform the routine maintenance on your Highlander. We appreciate you and look forward to seeing you again! Happy New Year, The Nealey Team

- Edgewater
5

Great service

Thanks for the 5 star review! We're honored to have you as a faithful customer and that you trust us with your BMW's services and maintenance. We hope you have a great New Year! Warm Regards, The Nealey Team

- Edgewater
5

I was unable to drop off my car for tire installation. Scott Fritz and his team pm accommodated me, driving me home and later dropping off the car. Nealey Auto personal service is exemplary. I will use their services in the future and highly recommend them.

Thank you so much for the kind review! We are so glad that we were able to get you and your Escape back and forth painlessly. Our shuttle service is something we are proud to offer, making our customer's lives a little easier. We hope you have a great holiday season. Warm Regards, The Nealey Team.

- Edgewater
5

3

excellent service for scam prices. they will treat your vehicle very well, providing meticulous free floor cleaning and free car washes. but be warned, their prices for service are highway robbery. 4 tires from any nearby place with alignment wouldn't be more than $500, yet it costs even more for only 2 tires without the warranty they try to sell you on. place shows promise to be great but prices majorly need adjustment

We're sorry you felt the way that you did about your recent experience with us! We provide the cleaning service as a way to show you how much we appreciate the opportunity for your business. Your investment with us covers ASE certified technicians performing the best quality work and also the most sophisticated equipment dialed in so that your wheels are properly balanced and your alignment straight as an arrow, also mechanical warranty coverage on your vehicle that lasts longer than the competition. The road hazard coverage protects you in the event your tires are damaged in normal driving conditions covering a repair or replacement if needed. We are sorry that we weren't able to deliver the experience that you expected. Wishing you happy holidays, Nealey Auto Service.

- Edgewater
5

*long update review of my initial long review* I’ve been taking my 2010 Elantra to Nealey for all of my auto repairs and maintenance for just over 2 years, most recently for new tires (& alignment). I continue to go to and recommend Nealey to others because of their exceptional service (detailed below). I originally chose Nealey because it had the area’s best reviews, and continue to do so because they continue to live up to them. I will add that Nealey is close to my job but not the closest shop to my house. There was a period of time during COVID where I was strictly remote, and I still chose to take my car to Nealey (dropping it off the night before and utilizing their contactless services) because their service is worth it. Why Nealey? First, online appointment scheduling is easy and their response is quick. Second, their communication during the appointment is top notch. They provide a detailed inspection report that includes pictures of any concerns/suggested maintenance with level of urgency. After receiving the report, there's a phone discussion to confirm the work, especially if something unexpected has come up. My first few appointments I had quite a list of repairs (it’s an old family car) and Kenny and Scott were wonderful providing me with estimates and helping me prioritize. With my new tires, I worked with Jeremy for the first time, who was also friendly and communicative. Third, their waiting area is clean and shop looks well maintained. Overall, Nealey seems like a safe and organized place to work. Employees seem happy to be there and there doesn't seem to be any turnover. The same faces are at the service desk and the same technician has worked on my car every time. Rather, Nealey has grown with a new shop in Deale. Overall, Nealey appears to be a business that supports both customers and employees, and I love that. Fourth, upon pick up, my car is in better condition than when I dropped it off. Mats are usually vacuumed and a car wash voucher is provided. One time my vehicle needed to stay longer than anticipated (over the weekend, and then longer because I was away that week). Not only was I not charged for the time I was away, my car was washed and detailed when I returned! Fifth, their warranties and loyalty program provide great benefits, and they are always on top of that. I appreciate them always checking warranty status and available award points before I mention it. With my recent trip, I opted to pay $40 for their Road Hazard Warranty (available on their website) to protect my investment, something that hasn't been offered to me at other shops in the past. The few low/flat tires I have had were exclusively caused by punctures (covered), so it's a piece of mind I was willing to pay for. Finally, the price is right for me. I'm not an expert, but also not car illiterate. (I can and have done more than change a tire and jump cars.) I also have a couple of trusted car enthusiasts in my life. Not only has Nealey always been transparent and trustworthy when it comes to recommended repairs and maintenance, they offer competitive prices for our area. I admit some of the work on my car has fallen on the higher end for the area, but never outside of the estimated range. I don't mind the sometimes higher price to have a trusted, local shop that knows me and my car,and does the job right the first time.

Amy, thank you so much for this awesome review. Long reviews are good - they are great stories to read and make us proud! We are honored to be your new go-to service and are ready to help with all your future needs. Our Best, Nealey Auto Service.

- Edgewater
5

This is the only place I will go to have my truck worked on. They are extremely professional yet friendly and they treat everyone with respect and dignity. Their prices are better than other shops in the area and they even have technicians trained to service European cars and hybrid or full electric drive vehicles. You won't find anywhere as good a Nealey Auto Service if you live in the area.

Thank you so much for the kind words! We always strive to be the best and take care of our customers and take a lot of pride in being able to service a diverse range of vehicle makes, models and types. We look forward to your next service with us and hope you have a wonderful day!

- Edgewater
5

Thanks for the 5 star review, Taylor! We appreciate you bringing your Mazda 6 into us to check out your brakes to make sure you are safe on the road. We appreciate you being a faithful Nealey customer!

- Edgewater
Nealey Auto Service is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edgewater (410) 443-0186, Deale (410) 867-7998, Owings (410) 257-6575, Pasadena (410) 439-8900 if you have any issues in accessing any area of our website.