Edgewater, Deale, Owings, Pasadena And Rockville Auto Repair

5

Joe S was amazing. He explained everything very well and was very easy to work with. I definitely will be coming back.

Hi Jeff! Thanks for the great feedback, especially on Joey! We feel he is the perfect fit to our team. After being a technician for several years, he knows the front and back of the shop like the back of his hand and it shows! We hope you enjoy the rest of your summer and we'll see you at your next maintenance visit! The Nealey Team

- Owings
5

I had a slow leak in my tire and needed it patched. Everyone I dealt with was friendly and the service was great!

Hi Barbara! We're so glad we could help you out with your tire and get you back on the road quickly with a smile! Always here when you need us! Enjoy the rest of your summer! The Nealey Team

- Edgewater
5

I had a slow leak in my tire and needed it patched. Everyone I dealt with was friendly and the service was great.

Barbara, thank you so much for the great review! We're very happy that you felt like you were treated like a friend and given great service. We look forward to serving you again in the future. Wishing you the best, Nealey Auto Service.

- Edgewater
5

When I left the Edgewater area I was concerned about where I would get my Honda serviced. Nealey earned my trust years ago. I was so happy to hear they opened a location in Pasadena. This location is just as professional as Edgewater. I'm still in good hands!

Hi Pam! We're so glad that the new Pasadena location is convenient for such a loyal customer! Thank you for trusting us with your vehicle and we will see you at your next maintenance visit, but you know we're always here when you need us! Have a fun and safe rest of your summer! The Nealey Team

- Pasadena
5

Yall are literally the best auto service company I have ever used. Customer for life!

Hi Madison! Thanks so much for the great review! We're happy to have met your expectations and made for a positive experience! We welcome you back any time you need us! The Nealey Team

- Edgewater
5

On budget and on time my 2013 F150 fixed right the first time ... Phil Murphy ( among other talents ) is a Ford Master Tech 👍

Hi Jeff, Outstanding compliment! Thanks for taking time to give us a review! Phil is certainly a wizard with any project you give him and we're happy that he's a part of our Nealey Family! We appreciate you and we'll be here any time you need us! The Nealey Team

- Deale
5

Joseph has a wonderful personality & great customer service skills. I enjoyed speaking to him today about my service. Keep up the great the work Joseph.

Victoria, thank you so much for the great review! Glad you enjoyed your interaction with Joey as he is new to us and we're really proud of his great attitude and his skills. Having the right person in the right seat is really important to us and he is a great addition to the Nealey Family! We hope you have a great rest of your summer and we'll always be here when you need us! The Nealey Team

- Owings
5

Great and fast service! I like the inspection overview that can be texted. Inspection showed my car needed new front tires. The new tires were delivered the next day and they finished servicing my car quickly!

Thank you so much for this awesome review! We're glad you enjoyed the digital inspection report. We strive to be as transparent and efficient as possible and glad we were able to get you back on the road quickly. Wishing you the best, Nealey Auto Service.

- Edgewater
5

All around fantastic experience! Super helpful and knowledgeable staff. Jen and James were great!

Thank you so much for this great review! We're very glad you felt like your experience with our sales and service teams went well. We thrive because of customers like you! Wishing you the best, Nealey Auto Service.

- Owings
2

My family and I have been going to this shop for years before it was bought out by Nealy Auto. They were always honest and respectful, unfortunately under this new ownership I can’t trust them like before. Now they push unnecessary repairs and the employees seem forced to upsell at every corner. I’ll be avoiding this place in the future.

We're sorry that you feel that you can't trust us. We provide detailed inspections with photo proof so that you can plan ahead for future services, you're informed of items that are ok for now but will need attention soon and we tell you what is urgent and a safety hazard in hopes that your vehicle will remain safe for you to drive. We have top notch standards to uphold and do not cut corners with cheap parts nor use the wrong fluids for your vehicle to help maintain manufacturer warranties and extend the life of your vehicle. Yes, our culture is very different from past owners but it is with the intention of providing the best care for your vehicle. If you would like to discuss further, you may contact me at any time at 443-576-2521, my name is Laura and I'm the marketing and public relations coordinator.

- Owings
Nealey Auto Service is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edgewater (410) 443-0186, Deale (410) 867-7998, Owings (410) 257-6575, Pasadena (410) 439-8900, Rockville (240) 386-8617 if you have any issues in accessing any area of our website.