Edgewater, Deale, Owings, Pasadena And Rockville Auto Repair

2536 reviews
5 Convenient Locations
5

Hi Christine! Thank you for the five stars and we were happy that your visit with us was worthy! We hope you have a wonderful summer and will be here any time you need us! The Nealey Team

- Deale
5

Great service, reduced hours at the moment

5

Excellent service! John was super helpful, he helped my father with a flat tire. Awesome person and very knowledgable, can't say enough about him and his work. Will definitely return! Thanks so much!

1

I had my car towed there for diagnostic on why it stopped running. 147$ just to tell me my serpentine belt broke. And wanted 522$ to replace it. Currently going to autozone to buy the belt for 42$ and is about an hour fix. Also wanted to tac on other charges as codes where coming up on my car for an additional 700$ to clean fuel injectors and flush coolant. They try to charge much as they can to make as much as they can. Terrible service. Ended up needing just a belt. 45$ later and a hour and a half later my car is fine.

Andrew, we're sorry you felt this way about your experience! The amount for your initial testing and evaluation would have included time to investigate to determine there were no other issues preventing the vehicle from starting. We apologize that this may have not been communicated clearly. The cost for repairs includes work done by a trained technician and an industry-leading warranty to protect you in the instance of future issues. If there's any chance we can talk, please reach out to [email protected] and we can try and reach an understanding. Thank you!

- Owings
5

If you’re trying to find an honest car shop to trust with your car- look no further THIS IS IT! Ryan has been servicing our car for years- he is knowledgeable, friendly, and really tries to work with you. I cant say enough great things about Ryan and chesapeake car care. Thank you guys!

5

Had an issue but when voiced the complaint, was actually contacted by mgmt and resolved, pleasantly surprised by that and changed a negative to a positive, much appreciated.

Thank you so much for this awesome update! It's a great day for us when we are able to change an experience to a 5-Star experience! We want to be sure that you have received the attention you deserve and we're very glad that your follow-up interaction with our leadership team led to the resolution you needed. We are happy that you're happy and we look forward to continuing the relationship! Wishing you the best, the Nealey Team.

- Owings
5

The team was very polite and professional. They even gave me suggestions about what to do first for my car. I got shuttle transportation for going back home and come back to the shop! Thank you!

Hilda, thank you so much for the five-star review, we really appreciate you taking the time to rate us! We were happy to service your vehicle and we look forward to serving you again. Wishing you the best, Nealey Tire & Auto.

- Edgewater
5

Full synthetic oil change for less than 1/2 what I used to pay with former owner is a win!

1

We really liked this place (prices were fair and good customer service), however, my wife took her vehicle in for an oil change. While there somebody accidentally punctured the leather in the driver's seat. Immediately after my wife saw the problem, reported it to the shop and they said that it couldn't have been them. My wife informed them that prior to drop-off there wasn't a hole in the leather...but after the drop off there was. The lady at the counter said that she would speak to the manager and follow up with us the next week. Needless to say, that never happened and we're still waiting for the phone call. Unfortunately we won't be recommending this business, nor will we be returning. If you're the business owner, please give us a call (you said you have my wife's number).

5

Work was really good communication was better. Thank you

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Nealey Tire & Auto is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edgewater (410) 443-0186, Deale (410) 867-7998, Owings (410) 257-6575, Pasadena (410) 439-8900, Rockville (240) 386-8617 if you have any issues in accessing any area of our website.