Edgewater, Deale, Owings, Pasadena And Rockville Auto Repair

1997 reviews
5 Convenient Locations
5

Had coil replaced

Thank you very much for the five-star review, Justyn, we really appreciate you taking the time to rate us! We're happy we could diagnose the Check Engine light and replace the ignition coil in your 2009 Lexus RX350 and we look forward to serving you again! Wishing you the best, the Nealey Auto Group.

- Owings
5

Nealey trouble shot my vehicle and was able to determine it was a bad alternator. Had it replaced and my car back on the road quickly. Thanks!

Thank you so much for the great view and thank you for your business! We're very glad we could be precise and efficient with your issue and the repairs. We were happy to service your vehicle and we look forward to continuing the relationship! Wishing you the best, the Nealey Auto Group.

- Edgewater
5

The service representative was very courteous and accomplished.

Robert, thank you so much for this excellent review! We really appreciate your support. We're very happy to know that you feel your visit with our Owings team was courteous and professional, those are things we continuously work to provide in our customer experience. It was our pleasure to replace the wiper blades on your 2012 BMW 328i and we look forward to serving you again! Wishing you the best, the Nealey Auto Group.

- Owings
5

Nealy as a great automotive shop. But to have a great automotive shop you need great mechanics and Mike is simply the best.

Patrick, thank you so much for the five-star review and for taking the time to rate us! We're very glad to know that you feel our shop is great and has great mechanics, we're very proud of them and the awesome work they do! We were happy to perform the oil change service, mount and balance tires, replace the engine mount and perform maintenance services on your 2007 Honda Accord and we look forward to serving you again! Wishing you the best, the Nealey Auto Group.

- Edgewater
1

Poor experience here - waste of my time and money. I had taken my vehicle to the dealer, and they diagnosed the issue but couldn't get it done in the timeline I wanted because they were backed up. I called Nealey and explained what I needed done based on output from dealer diagnostic. I was quoted a price based on a recent job they had just done for someone ($3k - the same cost the dealer quoted), and when I brought it in was quoted $4.5k (after paying another diagnostic fee). The items added on would have had to be done for the other customer as well, so I didn't understand the price change. I was still charged for the shop to tell me what I already knew when I brought it in. Dealer just completed the work for under what they originally quoted - I'm glad I didn't have the work done here for $1500 more.

Todd, we're very sorry that you feel the way you did about your experience with us. We'd like to better understand the experience so that we can know if there are changes we could make in our communication process. If you could, please reach out to us at [email protected] to discuss and get on the same page. Respectfully, the Nealey Auto Group.

- Pasadena
1

Poor experience here - waste of my time and money. I had taken my vehicle to the dealer, and they diagnosed the issue but couldn't get it done in the timeline I wanted because they were backed up. I called Nealey and explained what I needed done based on output from dealer diagnostic. I was quoted a price based on a recent job they had just done for someone ($3k - the same cost the dealer quoted), and when I brought it in was quoted $4.5k (after paying another diagnostic fee). The items added on would have had to be done for the other customer as well, so I didn't understand the price change. I was still charged for the shop to tell me what I already knew when I brought it in. Dealer just completed the work for under what they originally quoted - I'm glad I didn't have the work done here for $1500 more. Point of note - I had a great experience here when it was challenger auto. Edit after shop response. I would be happy to call and provide consulting services on how you can improve your communication. My hourly rate is $69 - the same rate you charged me for evaluation of my vehicle.

Todd, we're very sorry that you feel the way you did about your experience with us. We'd like to better understand the experience so that we can know if there are changes we could make in our communication process. If you could, please reach out to us at [email protected] to discuss and get on the same page. Respectfully, the Nealey Auto Group.

- Pasadena
5

All expectations were met. Staff kept me updated on the service and provided me with a detailed log of items to be addressed. Staff was extremely friendly and professional. I’m a fan!

Barbara, we're honored! Thank you so much for this awesome review, we're glad to have a fan like you! We always strive to maintain continuous and transparent communication during the process of maintenance and repairs on your vehicle, and we're very happy to know we met your expectations! We were happy to perform the oil change service, replace air filters, and diagnose the TPMS light on your 2012 Toyota Highlander and we look forward to continuing the relationship! Wishing you the best, the Nealey Auto Group.

- Edgewater
1

Called to set up oil change and brake pads only to find out John sold the business. John always let us bring our own parts and the new owners won’t. Also said that we have to get new rotors every time they put new pads on which sounds like a scam to get more money. John never did any of that. Did John retire or did he open up a shop somewhere in tristate area? I’m been going to him for years even driving from Hagerstown now and I’m willing to travel further if he opened elsewhere. If anyone knows please leave his info in your review. Will not be using this place under the new ownership.

We're very sorry you felt the way you did about your experience with us. If you would, please reach out to us at [email protected] to help us better understand how we could have served you. Respectfully, the Nealey Auto Group.

- Rockville
5

Worth every penny! Experienced techs and staff.

Thank you so much Tim, we really appreciate the great review! Thanks for showing support and taking the time to rate us. We were happy to service your vehicle and we look forward to serving you again. Wishing you the best, the Nealey Auto Group.

- Edgewater
5

These guys are great. Professional, knowledgeable, and reasonable.

Gary, we're honored! Thank you so much! We're very glad to know that you feel our team provided you with a professional experience, was reasonable with you, and provided you with the knowledge that you needed. We were happy to perform the oil change service, tire rotation, and change the wiper blades on your 2019 Hyundai Santa Fe and we look forward to continuing the relationship! Wishing you the best, the Nealey Auto Group.

- Edgewater
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Nealey Auto Service is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edgewater (410) 443-0186, Deale (410) 867-7998, Owings (410) 257-6575, Pasadena (410) 439-8900, Rockville (240) 386-8617 if you have any issues in accessing any area of our website.