5

Customer Service at Nealey is exceptional. I do find the prices to be slightly higher than other shops, but the quality of work, care and overall experience makes it my go-to auto care center. I love the “report card” after every visit to give me a good idea about where my car is at and a heads up to prepare for future maintenance. Nealey is not pushy about service items, but rather, allows you to make an educated decision.

Thank you for the five-star review, Casey! We really appreciate your support. We believe that knowledge is just as valuable as any other part of your experience, so we will always work to keep you informed about your vehicle's health. We look forward to being of future service! Our Best, Nealey Auto Service.

- Nealey Auto Service
5

Ive just moved to the area and needed to find a place to get a flat tire fixed. I didn't know any places around but found Nealey on Google. My experience was incredibly positive! The minute I walked in I was greeted and everyone was so friendly! I immediately felt at ease. I explained my dilemma and they explained exactly what they would do for me and how much it would cost. They went right to work when I gave the okay. While I waited they offered me something to drink and we had friendly conversation. I was impressed to find out that the business is also actively involved in their community as they were collecting items for people in need. Being in marketing and advertising myself, its defiantly something that caught my attention. Mainly everyone working there had a smile on their face and they do very efficient work! I would recommend Nealey to anyone in need of vehicle services!

Thank you so much for your awesome review, Emelia! We always strive for a positive experience and we are very glad yours was just that. It's an honor to serve the community - we're happy to help! We look forward to being of future service. Our Best, Nealey Auto Service.

- Nealey Auto Service
5

First time and the experience was positive. The digital report was very useful and discussion with Scott as to service needs very useful. The repairs were completed as scheduled.

Thank you for your review, Susie! We really appreciate it. We will always keep you informed about your vehicle as effectively as possible. We're looking forward to being of future service. Our Best, Nealey Auto Service.

- Nealey Auto Service
5

Always timely with there work. Pleasant atmosphere and clean

Thank you very much, Lorraine! We will always strive for an atmosphere where you feel at home. We look forward to being of service in the future. Our Best, Nealey Auto Service.

- Nealey Auto Service
1

Beware of upcharging! I took my car in and asked them to replace a malfunctioning shock. They kept it for 6 hours, charged me $65 for an inspection they had completed a few months prior and didn't replace the shock. Unfortunately, your response to my review is incorrect. I dropped the car off to have the shock changed and asked to be called with a price for that service before any work was done. I was told: "we'll take a look and give you a call." Exact words. 6 hours later I heard back with a list of items (previously brought to my attention on the earlier inspection) and that I shouldn't worry about the shock right now. While I appreciate the advice on the shock, I'd prefer to not be charged for something I did not ask for. I'm sure all of your customers would prefer to have you either do the work requested, or at least be told that they will be charged whether you perform any work or none at all.

Mr. Husk, thank you for taking the time to leave us a review. I wanted to respond and make sure that we were all on the same page as far as your vehicle is concerned. As we noted 6,000 miles ago, there are several major concerns with the suspension. The "upcharge" that you are referring to is an inspection fee that we made you aware of when you dropped off the vehicle in the event you would not complete any of the recommended repairs. Our ASE certified technician determined during the inspection process that there are numerous issues with the suspension and brakes on the vehicle all of which will cause a rattle/suspension noise that you are referring to. We properly documented all items on your invoice and also with our digital inspection with photos provided. We also showed all of these items to you when it was in the shop and on the lift. The shock that you are referring to is the least severe as far as what we recommend to repair in order of priority. Please see our notes from your work order below: Inspected and found many items of concern as previously noted which were both front tension strut ball joints loose, front upper control arm ball joints loose, right inner and outer tie rod loose, both lower control arm bushings torn, and also noted rear hubs to be extremely loose, but also noted left rear shock lower mounting bolt loose, tightened, but noted bolt is seized through lower bushing, so replacement will require cutting or possible replacement of lower arm, and right rear brake caliper slides worn and caliper rattles freely. Please feel free to reach out if you have any further questions.

- Nealey Auto Service
5

The staff is always pleasant and helpful. I've referred many whenever someone needs a trustworthy mechanic.

Thank you so much, Lou! We're honored that you refer us when asked about automotive service. We look forward to helping you in the future! Our Best, Nealey Auto Service.

- Nealey Auto Service
5

We love using Nealey’s Auto! Quick, incredibly tech savvy and super friendly, they get 2 thumbs up! 👍🏼👍🏼

Thank you very much, Theresa, for your awesome review! Friendliness is one of our goals, we're really happy you feel that way. Looking forward to being of future service. Our Best, Nealey Auto Service.

- Nealey Auto Service
1

Beware of upcharging! I took my car in and asked them to replace a malfunctioning shock. They kept it for 6 hours, charged me $65 for an inspection they had completed a few months prior and didn't replace the shock.

Hey Aaron, we are so sorry to hear about your unpleasant experience with your last visit. I will make sure to reconnect with our team and reach back out next week to see what we can do to resolve this.

- Nealey Auto Service
5

First time at Nealy’s. Super service support. 5 stars!

Thank you for your awesome review, Simon, we really appreciate it! We will always try our best to provide you with the best support and look forward to being of future service. Happy Halloween! Our Best, Nealey Auto Service

- Nealey Auto Service
5

After my usual mechanic retired and closed down shop I needed to find a new place to get my car worked on and I gave Nealey a try based on their reviews and was not disappointed. The entire staff was extremely friendly and service was wonderful. They work with you every step of the way and give you updates as they go along. I will definitely be back!

Thanks very much, Allie! We're so happy you gave us the opportunity to be of service and we're glad we can be your new go-to shop. We look forward to helping with your needs in the future! Our Best, Nealey Auto Service.

- Nealey Auto Service
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